Refund Policy

Skin Club Cosmetic Doctors Refund Policy

Treatments vary from individual to individual and our doctors/therapists may not be able to always treat you for what you have enquired/made a booking for. Before determining if you are suitable for the procedure and proceeding with medical treatments, our doctors and therapists must take a history, examine you and have a discussion, and assess whether they are comfortable with treating you.
Consultation fee:
Patients seeing cosmetic doctors at Skin Club Cosmetic Doctors  for consultation are charged a $250 fee for the consultation. Dermal therapists incur a fee of $180. The fees are non-negotiable. A free consultation is offered as a promotional service to those seeking treatment for the first time at our clinical studios.
Cancellation Fee:
Cancellation fee of $250 applies to appointments that are cancelled with less than 24 hours’ notification. If your appointment is scheduled less than 24 hours before your appointment time, a $250 cancellation fee does apply should you cancel the appointment.  This is non-negotiable.
Providing Identification:
Every patient needs to bring valid photo ID, including driver’s licence or passport, to their initial appointment. This ID must not be expired and it must be the physical ID (an image of the ID is not acceptable). Your ID will be photocopied and kept in your file. Your ID will be returned to you on receipt of payment for treatment. If you do not bring this ID to your appointment, you will forefeit your booking fee and will not be allowed to go through with a consultation or treatment.
Children/minors/friends etc
Due to a strict adherence to our COVID-19 policy, we advise all patients not to bring any children, friends or family to your appointment. Children, friends or family will NOT be allowed inside the clinic. Only patients are allowed to come inside the clinic.
Skin Club Cosmetic Doctors will not take any responsibility should anything happen to an unsupervised child. If you bring a child to your appointment, you will not be allowed to have that appointment and you will be charged $250 fee for your appointment.
Procedure Fees:
Procedure fees vary according to the individual characteristics of the patient, the practitioner performing the procedure, the products involved, technology involved etc. It is the client’s responsibility to be aware of the cost. The prices on our website could be changed without notice. You are not obliged to go ahead with the procedure on the day should your budget not allow the cost or should you decide not to have a procedure done on the day. When consenting to the procedure, you are also consenting to paying for the procedure at the time of the procedure. A consultation fee of $250 is charged should you decide not to go ahead with the procedure.
Some procedures will require a 30% deposit. Should you cancel your appointment 2 weeks prior to your scheduled appointment, the 30% deposit is non refundable.
Half mls of Dermal Fillers
It should be noted that at Skin Club Cosmetic Doctors, we do not offer half mls of dermal fillers. Should you require less than one ml of dermal filler, you pay for the price of one ml. The remainder of the dermal filler will be discarded or your doctor may suggest other areas for the product to be placed for enhancement. You are under no obligation to use the remainder of the product.
Payment at Time of Service:
You are responsible for ensuring that payment is made for your account by either cash, Eftpos or credit card payment. If you default on paying your account, interest on overdue invoices shall accrue daily from the date of your treatment. This shall be calculated at a rate of 5% per calendar month and such interest shall compound monthly at this rate until any judgement or full payment of invoice is made. If you default on any agreed payment plan of any outstanding invoices, Skin Club Cosmetic Doctors will be indemnified against any debt including legal costs, which include Skin Club Cosmetic Doctor’s and your own solicitor, and any Debt Collection Agency costs.
Laser / Energy Based Device Procedures:
Patients coming for a laser procedure should refrain from tanning, spray tan/natural tan etc for at least four weeks before your procedure. A consultation fee of $250 will be applicable if the procedure will have to be postponed due to tanning or change in medical conditions ( Cold sores etc.), medication (e.g Roaccutane etc.)
Suitability for treatment:
Skin Club Cosmetic Doctors does not accept all patients for treatment. Some patients are unsuitable for the procedures performed at Skin Club Cosmetic Doctors. Skin Club Cosmetic Doctors reserves the right to decline or cancel further management of any patient if in the clinical opinion of the medical practitioner the patient is unsuited for further care. In the circumstance that Skin Club Cosmetic Doctors would like to cease the care of our patients, we will refer the patient to another clinic. Skin Club Cosmetic Doctors         offers no guarantee or warranty that any procedure will benefit the patient or have guaranteed outcomes. As a patient at Skin Club Cosmetic Doctors        , you acknowledge that there is no guarantee of results for any procedure. Whilst every effort is made to acheive desired outcomes you as the patient understand that these are not guaranteed. Satisfaction rates of all medical procedures performed at Skin Club Cosmetic Doctors are high.
Refund Policy:
As there is no guarantee with medical procedures it is essential that the patient understands procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and or service has been provided, and it is therefore not possible for Skin Club Cosmetic Doctors or the consulting doctor/therapist  to refund procedure fees.  This is non-negotiable. Skin Club Cosmetic Doctors will make every reasonable effort to acheive the aesthetic outcome the patient requests, however no guarantees are offered in relation to the effects of any procedure performed.
Credit Card Levy:
Payments made by credit card will incur the current credit card surcharge at time of payment.
Doctors/ Therapist Running late
At Skin Club Cosmetic Doctors, we try to be on time for your appointment. All our doctors and therapists dedicate a good amount of time when seeing our clients . Sometimes the doctors or therapists will be behind schedule due to a number of factors. When making an appointment, please take into consideration that your doctor/therapist could be running behind schedule. If you decide to leave the clinic before your doctor/therapist consult with you, due to the fact that your doctor/therapist is behind schedule, the clinic has the discretion not to book you in for future appointments.
Medications/ Change in Medical History:
It is the patients responsibility to inform Skin Club Cosmetic Doctors when there is a change in their medical history (eg pregnancy, cold sores etc) and medication (e.g Roaccutane etc). Should you come on the day of your appointment and the practitioner is unable to perform the procedure due to your medical condition or medications, a consultation fee of $250 will be applicable.
In the unlikely event of an unforeseen emergency involving the care of the patient, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and care of the patient remain the responsibility of the patient. Please advise your treating practitioner of any procedures, medication either oral or topical that you are currently or have recently taken or used.
Review of procedure
Review of procedures are done at four weeks or eight weeks after the procedure depending on the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection which will be seen immediately, as an emergency. Asymmetry, typical post treatment swelling, lumpiness etc. will not be reviewed for at least four weeks unless advised otherwise by the doctor.  Unless there are signs of infections or other serious complications, no reviews will take place before the advised review time frame. It is your responsibility to inform the clinic if there are any signs of serious complications. Please call us on (03) 9999 7368 with any concerns
Hyalase/Dissolving of Dermal fillers
Should the patient request to dissolve any dermal fillers performed at Skin Club Cosmetic Doctors, a minimum of four weeks after the procedure is required before assessment, and the cost of dissolving the dermal filler is approximately $650 per treatment. You may require approximately three sessions. Each session will cost approximately $650. Our doctors / nurses reserve the right to decline the treatment of hyalase if they think it is minimal-risk or not in the patient’s best interest or if they wish to cease the practitioner patient relationship. In this case, Skin Club Cosmetic Doctors will refer the patient to another clinic for further treatment.
Every patient will have photography prior to their initial consultation. In making an appointment at the clinic, patients are consenting to this part of the normal procedure of the clinic. Photographs will also be taken again when advised by the doctor/therapist.
Patient arrivals
In consideration for all patients, if a patient arrives late to their appointment, the doctor/therapist reserves the right to not see the patient on that day. In this case, you will be charged a $250 cancellation fee.
Ceasing the clinic/patient relationship
Skin Club Cosmetic Doctors doctors and therapists reserve the right to cease the clinic /patient relationship at any time. In this case, the patient will be offered alternative doctors/therapists/clinic to continue their treatments.
All humans are asymmetrical. Our doctors/therapists will do our best to improve on this. All corrections of asymmetry post treatment are at the cost of the patient. Skin Club Cosmetic Doctors does not offer any complimentary treatments in the case of asymmetry.
Communications with the Clinic
All written correspondence to our clinic and the practitioners should be via our email . Messages sent via Instagram (@skinclubcosmeticdoctors or @drvisharma etc ), Facebook or Snapchat,  are not monitored or answered. Please do not send queries to these accounts, as they will not be answered.
Roles within the Clinic
All clinical-related matters are managed by medical director, doctors and therapists at Skin Club Cosmetic Doctors . Patient-related matters are manager by the patient coordinator.  Staff-related matters are managed by the team leader. Practice management-related matters are looked after by the practice manager.
Racism, hate speech, threats and cyberbullying
Racism, hate speech, threats and cyberbullying will not be tolerated by our clinic. Skin Club Cosmetic Doctors staff reserve the right to cease the clinic/patient relationship immediately should a patient or a proxy of a patient not adhere to this policy.
Feedback /Complaints
Please send all feedback and complaints to and the feedback process will be followed.
Virtual Consultations
All images, audio and and video created during virtual consultations with out team are the property of, and copyright to Skin Club Cosmetic Doctors . They are not to be recorded, shared or published without prior written permission from Skin Club Cosmetic Doctors        .
There are no refunds under any circumstances from virtual consultations.