TERMS AND CONDITIONS

Skin Club Cosmetic Doctors TERMS AND CONDITIONS
STRICTLY NO REFUNDS.

All information contained in this email was correct at writing/sending. However, variations of information or pricing provided can change by the time of your appointment.

Treatments vary from individual to individual, and our doctors/therapists may not be able to always treat you for what you have enquired/made a booking for. Therefore, before determining if you are suitable for the procedure and proceeding with medical treatments, our doctors and therapists must take a history, examine you and discuss and assess whether they are comfortable treating you.

Consultation fee:

Patients seeing cosmetic doctors at Skin Club Cosmetic Doctors for consultation are charged a $250 fee for the consultation. Dermal therapists incur a cost of $180. The fees are non-negotiable. A Consultation is offered as a promotional service to those seeking treatment for the first time at our clinical studios.

 

Cancellation Fee:

A cancellation fee of $250 applies to cancelled appointments with less than 24 hours’ notification. If your appointment is scheduled less than 24 hours before your appointment time, a $250 cancellation fee does apply should you cancel the appointment. This is non-negotiable.

 

Providing Identification:

Every patient needs to bring a valid photo ID, including a driver’s licence or passport, to their initial appointment. This ID must not be expired, and it must be the physical ID (an image of the ID is not acceptable). Your ID will be photocopied and kept in your file. Your ID will be returned to you on receipt of payment for treatment. If you do not bring this ID to your appointment, you will forfeit your booking fee and not be allowed to undergo consultation or treatment.

 

Children/minors/friends etc:

Due to a strict adherence to our COVID-19 policy, we advise all patients not to bring any children, friends or family to your appointment. Children, friends or family will NOT be allowed inside the clinic. Only patients are allowed to come inside the clinic.

Skin Club Cosmetic Doctors will not take any responsibility should anything happen to an unsupervised child. Therefore, if you bring a child to your appointment, you will not be allowed to have that appointment, and you will be charged a $250 fee for your appointment.

 

Procedure Fees:

Procedure fees vary according to the patient’s individual characteristics, the practitioner performing the procedure, the products involved, the technology involved, etc. It is the client’s responsibility to be aware of the cost. The prices on our website could be changed without notice. You are not obliged to go ahead with the procedure on the day should your budget not allow the cost or should you decide not to have a procedure done on the day. When consenting to the procedure, you are also consenting to pay for the procedure. A consultation fee of $250 is charged if you decide not to proceed with the procedure.

Some procedures will require a 30% deposit. For example, should you cancel your appointment two weeks before your scheduled appointment, the 30% deposit is non-refundable.

 

Half mls of Dermal Fillers

It should be noted that at Skin Club Cosmetic Doctors, we do not offer half MLS of dermal fillers. Should you require less than one ml of dermal filler, you pay for the price of one ml. The remainder of the dermal filler will be discarded, or your doctor may suggest other areas for the product to be placed for enhancement. You are under no obligation to use the remainder of the product.

 

Payment at Time of Service:

You ensure that payment is made for your account by either cash, Eftpos or credit card payment. If you default on paying your bill, interest on overdue invoices shall accrue daily from your treatment date. This shall be calculated at a rate of 5% per calendar month, and such interest shall compound monthly until any judgement or full payment of the invoice is made. In addition, if you default on any agreed payment plan of any outstanding invoices, Skin Club Cosmetic Doctors will be indemnified against any debt. It includes legal costs, Skin Club Cosmetic Doctors and your solicitor, and any Debt Collection Agency costs.

 

Laser / Energy Based Device Procedures:

Patients coming for a laser procedure should refrain from tanning, spray tan/natural tan etc., for at least four weeks before your procedure. A consultation fee of $250 will be applicable if the procedure will have to be postponed due to tanning or change in medical conditions ( Cold sores etc.), medication (e.g. Roaccutane etc.)

 

Suitability for treatment:

Skin Club Cosmetic Doctors does not accept all patients for treatment. Some patients are unsuitable for the procedures performed at Skin Club Cosmetic Doctors. Skin Club Cosmetic Doctors reserves the right to decline or cancel further management of any patient if the patient is unsuited for further care in the clinical opinion of the medical practitioner. In the circumstance that Skin Club Cosmetic Doctors would like to cease the care of our patients, we will refer the patient to another clinic. Skin Club Cosmetic Doctors offer no guarantee or warranty that any procedure will benefit the patient or have guaranteed outcomes. As a patient at Skin Club Cosmetic Doctors, you acknowledge that there is no guarantee of results for any procedure. Whilst every effort is made to acheive desired outcomes, you, as the patient, understand that these are not guaranteed. Satisfaction rates of all medical procedures performed at Skin Club Cosmetic Doctors are high.

 

Refund Policy:

There is no guarantee with medical procedures. The patient must understand procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and service have been provided. Therefore, Skin Club Cosmetic Doctors or the consulting doctor/therapist can’t refund procedure fees. This is non-negotiable. Skin Club Cosmetic Doctors will make every reasonable effort to acheive the aesthetic outcome the patient requests. However, no guarantees are offered about the effects of any procedure performed.

 

Credit Card Levy:

Payments made by credit card will incur the current credit card surcharge at the time of payment.

 

Doctors/Therapists Running late

At Skin Club Cosmetic Doctors, we try to be on time for your appointment. All our doctors and therapists dedicate a reasonable amount of time when seeing our clients. However, sometimes the doctors or therapists will be behind schedule due to several factors. Therefore, please consider that your doctor/therapist could be running behind schedule when making an appointment. If you decide to leave the clinic before your doctor/therapist consult with you because your doctor/therapist is behind schedule, the clinic has the discretion not to book you in for future appointments.

 

Medications/ Change in Medical History:

The patient’s responsibility is to inform Skin Club Cosmetic Doctors when there is a change in their medical history (e.g. pregnancy, cold sores, etc.) and medication (e.g. Roaccutane, etc.). Should you come on the day of your appointment and the practitioner cannot perform the procedure due to your medical condition or medications, a consultation fee of $250 will be applicable.

In the unlikely event of an unforeseen emergency involving the patient’s care, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and maintenance of the patient remain the patient’s responsibility. Please advise your treating practitioner of any procedures, medication, either oral or topical, that you are currently or have recently taken or used.

 

Review of procedure

A review of procedures is done four weeks or eight weeks after the procedure, depending on the procedure, except in the case of cosmetic emergencies, for example, vascular occlusion or infection, which will be seen immediately as an emergency. Asymmetry, typical post-treatment swelling, lumpiness etc., will not be reviewed for at least four weeks unless advised otherwise by the doctor. Unless there are signs of infections or other serious complications, no reviews will occur before the recommended review time frame. It is your responsibility to inform the clinic if there are any signs of serious complications. Please call us on 93315005 with any concerns.

 

Hyalase/Dissolving of Dermal fillers

 

Should the patient request to dissolve any dermal fillers performed at Skin Club Cosmetic Doctors, a minimum of four weeks after the procedure is required before assessment, the cost of dissolving the dermal filler is approximately $650 per treatment. You may need around three sessions. Each session will cost approximately $650. Our doctors/nurses reserve the right to decline the treatment of hyalase if they think it is unsafe or not in the patient’s best interest or wish to cease the practitioner-patient relationship. In this case, Skin Club Cosmetic Doctors will refer the patient to another clinic for further treatment.

 

Photography

Every patient will have photography before their initial consultation; in making an appointment at the clinic, patients consent to this part of the normal procedure of the clinic. Photographs will also be retaken when advised by the doctor/therapist.

 

Patient arrivals

They are considering all patients; if a patient arrives late to their appointment, the doctor/therapist reserves the right to not see the patient on that day. In this case, you will be charged a $250 cancellation fee.

 

Ceasing the clinic/patient relationship

Skin Club Cosmetic Doctors’ doctors and therapists reserve the right to cease the clinic /patient relationship. In this case, the patient will be offered alternative doctors/therapists/clinics to continue their treatments.

 

Asymmetry

All humans are asymmetrical. Our doctors/therapists will do our best to improve on this. However, all corrections of asymmetry post-treatment are at the cost of the patient. Skin Club Cosmetic Doctors does not offer any complimentary treatments in the case of asymmetry.

 

Communications with the Clinic

All written correspondence to our clinic and the practitioners should be sent via our email info@skinclub.com.au. Messages sent via Instagram (@skinclubcosmeticdoctors or @drvisharma etc.), Facebook or Snapchat, are not monitored or answered. Therefore, please do not send queries to these accounts, as they will not be answered.

 

Roles within the Clinic

All clinical-related matters are managed by the medical director, doctors and therapists at Skin Club Cosmetic Doctors. The patient coordinator manages Patient-related issues. The team leader manages Staff-related issues. Finally, the practice manager looks after practice management-related matters.

 

Racism, hate speech, threats and cyberbullying

Racism, hate speech, threats, and cyberbullying. Skin Club Cosmetic Doctors staff reserve the right to immediately cease the clinic/patient relationship should a patient or proxy a patient not adhere to this policy.

 

Feedback /Complaints

Please send all feedback and complaints to info@skinclub.com.au, and the feedback process will be followed.

 

Virtual Consultations

All images, audio and video created during virtual consultations without our team are the property of and copyright to Skin Club Cosmetic Doctors. Therefore, they are not to be recorded, shared or published without prior written permission from Skin Club Cosmetic Doctors.

There are no refunds under any circumstances from virtual consultations.

 

Professional Consultant

Be In The Best Care

Dr. Pallavi Sharma is one of Melbourne’s best and well respected Cosmetic Doctors. As the Medical Director of SKIN CLUB, she aims to provide longstanding results for her patients and of the highest quality. With over 11 years of experience in performing cosmetic procedures, Dr. Sharma has lectured medical professionals in cosmetic treatments and is heavily involved in providing up-to-date cosmetic treatments backed by evidence based science.

Cosmetic Physician MBBS FRACGP FACAM QAO
MEDICAL DIRECTOR, SKINCLUB

Be In The Best Care

Dr. Pallavi Sharma is one of Melbourne’s best and well respected Cosmetic Doctors. As the Medical Director of SKIN CLUB, she aims to provide longstanding results for her patients and of the highest quality. With over 11 years of experience in performing cosmetic procedures, Dr. Sharma has lectured medical professionals in cosmetic treatments and is heavily involved in providing up-to-date cosmetic treatments backed by evidence based science.

Cosmetic Physician MBBS FRACGP FACAM QAO
MEDICAL DIRECTOR, SKINCLUB

Expert Surgens

Expect Great Results

Skin Club’s Cosmetic Doctors are highly trained and renowned for acheiveing great results. Dr Vi Sharma has worked in the field of cosmetic surgery in both Melbourne and Melbourne since 2012 and has a loyal patient base spanning several countries.

He has a Bachelor of Medicine & Bachelor of Surgery, Monash University; and former member of the Australasian College of Aesthetic Medicine and the Royal Australian College of General Practice. Dr. Vi Sharma is actively involved in training doctors and nurses in aesthetic and cosmetic treatment modalities.

 

Cosmetic Physician MBBS MBBS, Former Former Member of RACGP, ACAM

 

Expert Surgens

Expect Great Results

Skin Club’s Cosmetic Doctors are highly trained and renowned for acheiveing great results. Dr Vi Sharma has worked in the field of cosmetic surgery in both Melbourne and Melbourne since 2012 and has a loyal patient base spanning several countries.

He has a Bachelor of Medicine & Bachelor of Surgery, Monash University; and former member of the Australasian College of Aesthetic Medicine and the Royal Australian College of General Practice. Dr. Vi Sharma is actively involved in training doctors and nurses in aesthetic and cosmetic treatment modalities.

 

Cosmetic Physician MBBS MBBS, Former Former Member of RACGP, ACAM

 

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Professional Consultant
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